Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #18038402
Complaint Overview
Complaint ID: 18038402
Company: Chime INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Pennsylvania
ZIP Code: 19104
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Sendwave promoted a wallet service advertised as providing better exchange rates. Based on this promotion, I deposited {$500.00} into the Sendwave wallet. The funds did not post for several days, making the service unusable. When I requested a refund, Sendwave refused without clear explanation. Because the service was not rendered, I contacted my bank and lawfully disputed the {$500.00} charge. After the chargeback, Sendwave closed my account and restricted access. Despite closing my account, Sendwave later confirmed in an email dated XX/XX/year> that my wallet balance was approximately {$490.00}. This amount includes a refund of {$180.00} for canceled transfer # XXXX on XX/XX/year>. Since my account is closed, I can not access or withdraw these funds. Sendwave continues to retain my money and has refused to refund the balance to my linked bank account or provide an alternative withdrawal method. They have implied the funds are being withheld due to the prior chargeback, even though the balance represents my own money and a canceled, undelivered transaction. Holding consumer funds after account closure and conditioning refunds on whether a consumer exercised their right to dispute a charge is unfair and improper.
Frequently Asked Questions
What is Complaint #18038402 about?
Complaint #18038402 was filed against Chime INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Chime INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime INC.?
Yes, visit the Chime INC. company profile at readthecomplaint.com/company/chime-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.