Vehicle loan or lease -- Repossession -- Complaint #18038137
Complaint Overview
Complaint ID: 18038137
Company: American Credit Acceptance, LLC
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Repossession
Sub-Issue: Account reinstatement or redemption after repossession
State: North Carolina
ZIP Code: 27295
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
They promised over the phone if I gave them extra money theyd return the car. I gave them all the money they asked for, but they refuse to send the release form to the auction house. They also decided they want to keep the car and my {$14000.00}.
Frequently Asked Questions
What is Complaint #18038137 about?
Complaint #18038137 was filed against American Credit Acceptance, LLC regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did American Credit Acceptance, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against American Credit Acceptance, LLC?
Yes, visit the American Credit Acceptance, LLC company profile at readthecomplaint.com/company/american-credit-acceptance-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.