Checking or savings account -- Managing an account -- Complaint #18037906
Complaint Overview
Complaint ID: 18037906
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: New Jersey
ZIP Code: 07052
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My XXXX access on my SoFi checking account has been deactivated since early XXXX with no explanation. I contacted SoFi support several times and was told that my access was blocked by an automated system that customer service can not override or escalate. To verify the issue, I contacted XXXX directly. XXXX reviewed my information and confirmed that there are no blocks or restrictions on their end. They stated the issue is entirely on SoFis side. XXXX support even transferred me back to SoFi after confirming my account was fine. When speaking with SoFi, agents went through all verification steps with me and said again that they can not fix the issue, can not escalate it, and can not provide any explanation for why the automated system blocked my access. I was told there is nothing they can do. This has left me unable to use XXXX for over a month, which is an essential feature for receiving and sending payments. I have been unable to make SoFi my primary banking institution because this feature has been disabled without cause and without a path to resolution. I have made multiple attempts to resolve this directly with both SoFi and XXXX, and neither has provided a solution.
Frequently Asked Questions
What is Complaint #18037906 about?
Complaint #18037906 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.