Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #18029525
Complaint Overview
Complaint ID: 18029525
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Pennsylvania
ZIP Code: 17603
Date Received: 2025-12-14T12:00:00-05:00
Date Sent to Company: 2025-12-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used Cash App to make a purchase on XXXX using gift card balance funds. After the transaction, the funds became unavailable to me. XXXX attempted to issue a refund, but the refund was declined and the money did not return to my Cash App balance or to any linked payment method. I contacted both XXXX and Cash App multiple times asking where the funds are, why the refund was declined, and when the money would be returned. XXXX stated the refund was sent, while Cash App stated they did not receive it. Neither company has taken responsibility or provided a clear resolution. I still do not have access to my money. I am requesting that the funds be returned or that XXXX and Cash App clearly explain what happened to the refund and when the funds will be released.
Frequently Asked Questions
What is Complaint #18029525 about?
Complaint #18029525 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-12-14T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.