Mortgage -- Trouble during payment process -- Complaint #18004925
Complaint Overview
Complaint ID: 18004925
Company: Lakeview Loan Servicing, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Colorado
ZIP Code: 80221
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, an ACH withdrawal for my full mortgage payment amount of {$3600.00} was initiated by Lakeview Loan Servicing ( XXXX ) despite my active forbearance with a required payment of XXXX dollars. My forbearance was approved on XX/XX/XXXX and is effective from XX/XX/XXXX through XX/XX/XXXX. XXXX website shows that my payment amount is XXXX XXXX for XXXX, XXXX, and XXXX, and that no payment method is on file. During a call with a XXXX representative on XX/XX/XXXX, the representative confirmed that the forbearance was active and that I was not required to make any payments during this period. The representative also stated that they could not stop an autopay instruction due to transfer issues and advised me to contact my bank. Today, XXXX initiated an ACH withdrawal anyway, which overdrew my account. I turned off overdraft protection specifically to prevent this, but the withdrawal was processed as pending and attempted to take the full amount. The XXXX descriptor is ORIG CO NAME : XXXX XXXX XXXX XXXX ENTRY DESCR : XXXX XXXX XXXX : XXXX XXXX XXXX This is a XXXX unauthorized withdrawal attempt during the forbearance period. The first occurred on XX/XX/XXXX through the previous servicer ( XXXX XXXX XXXX ), which is already the subject of another CFPB complaint. Both servicers have initiated payments during a XXXX payment forbearance despite written documentation and verbal confirmation. I am requesting CFPB assistance due to repeated unauthorized withdrawals, inability to stop autopay through the servicer, transfer errors, and significant financial harm.
Frequently Asked Questions
What is Complaint #18004925 about?
Complaint #18004925 was filed against Lakeview Loan Servicing, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Lakeview Loan Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Lakeview Loan Servicing, LLC?
Yes, visit the Lakeview Loan Servicing, LLC company profile at readthecomplaint.com/company/lakeview-loan-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.