Credit card -- Closing your account -- Complaint #18004814
Complaint Overview
Complaint ID: 18004814
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 32822
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX XXXX XXXX XX/XX/year> Capital One Attn : General Correspondence P.O. XXXX XXXX XXXX XXXX XXXX, UT XXXX Subject : Request for Form XXXX ( Cancellation of Debt ) To Whom It May Concern, I am writing to request a copy of IRS Form XXXX for the account referenced below : Original Account holder name : XXXX XXXX Accounts XXXX last XXXX digits : XXXX and XXXX To ensure my tax records are accurate and up to date, I need confirmation of any cancellation of debt that may have occurred on these accounts. As required by IRS regulations, creditors must issue a XXXX when a debt is canceled, forgiven, or discharged. I am requesting that you provide me with a copy of this form if it has already been issued, or notify of its status. Please send the requested documentation to the mailing address lifted above. If additional information is needed, you may contact me via email at XXXX. Thank you for your prompt attention to this matter. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #18004814 about?
Complaint #18004814 was filed against Capital One Financial Corporation regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.