Credit card -- Closing your account -- Complaint #18001502
Complaint Overview
Complaint ID: 18001502
Company: Discover Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Mississippi
ZIP Code: 39213
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an issue with someone using my credit card for fraudulent activity. They used fake banking info to pay off the balance on the card multiple times and it caused my card to be overcharged and cause the Discover company to close my card. I reached out to Discover between XX/XX/XXXX and XX/XX/XXXX to see what could be done for my account but they did not provide me with clear instructions on how to move forward. I currently been making all my payments on time but it is becoming increasingly difficult to maintain these payments. I currently dont have job that will help me keep making these payments on time. I just receive money here and there that I have saved to make these payments so that my credit card score doesnt drop but its looking like I am almost at that point. The account was closed XXXX XXXX. I submitted a dispute XX/XX/year>. I also submitted a dispute XX/XX/year>. These were both denied. I am XXXX XXXX XXXX and I do not understand everything concerning credit. I just want to make this account right and maintain my credit score. I was doing very well before now I have had this card for 3 years, no late payments.
Frequently Asked Questions
What is Complaint #18001502 about?
Complaint #18001502 was filed against Discover Bank regarding Credit card specifically about Closing your account. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.