Checking or savings account -- Managing an account -- Complaint #18000957
Complaint Overview
Complaint ID: 18000957
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: New Jersey
ZIP Code: 07083
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> wells fargo emails me of SSI deposit being available on XX/XX/year>, my current balance is {$4.00} plus SSI deposit. Then XXXX XXXX I receive email statement period is closed & suddenly I'm at a negative - {$5.00} after being charged the monthly fee. I was never in the negative until they charged the monthly which it has been explained & they know My or anyone 's SSI is sometimes sent at XXXX of the month instead of XXXX of month. monthly deposits of {$500.00} are suppose to waive the XXXX XXXX monthly fee. I brought this up to to management at Wells Fargo branch during the summer when I realized the multiple charges. I was refunded the monthly fees at that time & told this would be looked into. Now I see once again they deceptively charged monthly fee for XXXX because that deposit was done on XXXX now in XXXX they close the statement period to end on XX/XX/XXXX the XXXX XXXX for XXXX came in XX/XX/XXXX now it's another monthly charge it's crazy they set it up to rip anyone with early pay deposits off by charging monthly fees. Customers have no control when the social security administration deposits those amounts into bank accounts. If it's happening to me it's happening to millions of other people. I was told in the summer that if it happened again just to go back to the branch and I would be refund or reversed for those monthly fees but this shouldn't continue happening is the point. very deceiving, I've emailed Wells Fargo about this. It's an unfair practice. The other thing is they show deposit as immediately available but they don't disclose the money is actually available a few days later & what you can use without being overdrawn is what you had before the deposit. Now thats another fee. Such a scheme. At closing I was not at a negative. Yet they tacked on that monthly fee on XX/XX/XXXX making my account at a negative. It's really unfair.
Frequently Asked Questions
What is Complaint #18000957 about?
Complaint #18000957 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.