Credit card -- Problem with a purchase shown on your statement -- Complaint #17999337
Complaint Overview
Complaint ID: 17999337
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 33445
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XXXX TD Bank XXXX XXXX XXXX XXXX TD Bank Fraud Department XXXX XXXX RE : CFPB XXXX Your response dated XX/XX/year> is inaceptable for the following reasons : Your bank was notify by me on the phone and personally at the bank two days prior of your payment, that my TD bank account had being hacked at XXXX. Knowing this your bank, when ahead and process a payment for the same thief and the same amount used at XXXX, this time at XXXX. With a fraudulent account and non existent vendor as indicated in the letter by XXXX. Letter provided to the bank. Your security process was negligent in protecting my account. You ignored my warning and prefer to believe the hacker of my account. Since you do not want to admit your failure you use the dum excuse that the information was correct. The purchase was done in New York by the XXXXXXXX XXXX XXXXXXXX - XXXX XXXX, New York. I live in XXXX XXXX. The vendor XXXX XXXX doesnt exist and the website is inaccessible. The bank needs to take responsibility for there failure to protect my account and refund my money {$47000.00} Repeating my self, your response is unacceptable, the security negligence of your bank is unbelievable. The worst thing was that the bank doubted my word and prefer to cater to the hacker. Shame on you.
Frequently Asked Questions
What is Complaint #17999337 about?
Complaint #17999337 was filed against TD Bank US Holding Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.