Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #17998963
Complaint Overview
Complaint ID: 17998963
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: 94590
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX someone got into my Chime account, removed my passkey/facerecognition, changed information on account and made more than XXXX transfered transactions to multiple accounts that were not on my contacts, for a total of {$2100.00}, i was at work when this was happening and as soon as i got a break and checked my phone i saw the emails from a couple of minutes ago about the changes and transactions, i inmediatly called customer support and asked to speak with fraud support, the first guy who answered was not able to help me because he could not verify my identity and asked me to call again and see if someone else could help me, called again a lady answered and help me make the claim and get access to my account, the claimed was denied for lack of evidence apparently so i called back and requested for it to be re open and i submitted screensshots of everything expecting they can do something more than just close it and leave me without all the money i lost
Frequently Asked Questions
What is Complaint #17998963 about?
Complaint #17998963 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.