Mortgage -- Trouble during payment process -- Complaint #17998839
Complaint Overview
Complaint ID: 17998839
Company: Roundpoint Mortgage Servicing LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: California
ZIP Code: 95648
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I want my home loan to be sold to another company, like XXXX XXXX, because my experience with XXXX XXXX has been consistently poor, especially when it comes to customer service. The biggest issue I face is that XXXX struggles to understand basic details about my payment schedule. I get paid biweekly on a set salary, but they repeatedly have trouble processing this and seem unable to handle it smoothly. Every time I need to make a payment, I end up on the phone with their customer service, explaining the same issue over and over, which is incredibly frustrating. In comparison, my experience with XXXX XXXX was 10x easier and stress-free. Their customer service was responsive and understood my payment structure without issue. The process was streamlined, I could make payments easily, and I didnt have to waste time explaining my situation every month. They made everything feel much more manageable, and I felt like they genuinely understood how to work with me as a customer. RoundPoints lack of customer support and their inability to understand basic payroll schedules is a major inconvenience, and its becoming a real hassle. I just want to work with a company that is more responsive, efficient, and actually understands my needs as a borrower.
Frequently Asked Questions
What is Complaint #17998839 about?
Complaint #17998839 was filed against Roundpoint Mortgage Servicing LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Roundpoint Mortgage Servicing LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Roundpoint Mortgage Servicing LLC?
Yes, visit the Roundpoint Mortgage Servicing LLC company profile at readthecomplaint.com/company/roundpoint-mortgage-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.