Student loan -- Incorrect information on your report -- Complaint #17997951
Complaint Overview
Complaint ID: 17997951
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Florida
ZIP Code: 33309
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I have loans serviced by Nelnet and they keep changing my loans without permission. I have scheduled autopayment and have never applied for any forbearance or other postponement. I have never asked for relief. I notice now my loan amount has increased and my credit dropped. I am requesting that someone take action to stop Nelnet from doing this to my loans and just let me repay them in peace. I have contacted them on a few occasions and they can never explain what they are doing without my permission. I am also reporting this to the XXXX XXXX XXXX XXXX, Your forbearance is ending soondownloadable message - opens in new tab XX/XX/year> Your forbearance is ending soondownloadable message - opens in new tab XX/XX/year> Your payments have been postponed with a Natural Disaster Forbearancedownloadable message - opens in new tab XX/XX/year> Your payments have been postponed with a Natural Disaster Forbearancedownloadable message - opens in new tab XX/XX/year> We are unable to approve your forbearance request at this timedownloadable message - opens in new tab XX/XX/year> We are unable to approve your forbearance request at this timedownloadable message - opens in new tab XX/XX/year> Your payments have been postponed with a Natural Disaster Forbearancedownloadable message - opens in new tab XX/XX/year> Your payments have been postponed with a Natural Disaster Forbearancedownloadable message - opens in new tab XX/XX/year> We are unable to approve your forbearance request at this timedownloadable message - opens in new tab XX/XX/year> We are unable to approve your forbearance request at this timedownloadable message - opens in new tab XX/XX/year> Your forbearance is ending soondownloadable message - opens in new tab XX/XX/year> Your forbearance is ending soondownloadable message - opens in new tab XX/XX/year> Your payments have been postponed with a Natural Disaster Forbearancedownloadable message - opens in new tab XX/XX/year> Your payments have been postponed with a Natural Disaster Forbearancedownloadable message - opens in new tab XX/XX/year> We are unable to approve your forbearance request at this timedownloadable message - opens in new tab XX/XX/year> We are unable to approve your forbearance request at this timedownloadable message - opens in new tab XX/XX/year> Action needed : Your account is 45 days past duedownloadable message - opens in new tab XX/XX/year> Discharge based on Borrower Defense evidencedownloadable message - opens in new tab XX/XX/year> We have applied auto debit payments to your accountdownloadable message - opens in new tab XX/XX/year>
Frequently Asked Questions
What is Complaint #17997951 about?
Complaint #17997951 was filed against Nelnet, INC. regarding Student loan specifically about Incorrect information on your report. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.