Student loan -- Dealing with your lender or servicer -- Complaint #17996703
Complaint Overview
Complaint ID: 17996703
Company: SLM Corporation
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: New York
ZIP Code: 11783
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
What happened : I attended XXXX XXXX XXXX for a professional pilot training program. The school billed for a training package totaling approximately XXXX hours of flight and ground instruction. However, I only received XXXX hours of actual instruction before becoming medically unable to continue the program due to documented medical issues. Despite this, the school charged as if I completed the entire XXXX program. I am willing to pay for the instruction I actually received, but I should not be billed for hours, services, and training that were never provided. I requested accurate training records from XXXX XXXX XXXX, including : Flight hour logs Ground instruction logs Attendance records Instructor sign-offs A detailed accounting of funds billed vs. instruction delivered
Frequently Asked Questions
What is Complaint #17996703 about?
Complaint #17996703 was filed against SLM Corporation regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did SLM Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against SLM Corporation?
Yes, visit the SLM Corporation company profile at readthecomplaint.com/company/slm-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.