Credit card -- Problem with a purchase shown on your statement -- Complaint #17994567
Complaint Overview
Complaint ID: 17994567
Company: Block, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 95747
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a dispute once I found out of an unauthorized transaction of about {$1000.00} total placed on XX/XX/year> and XX/XX/year> on myXX/XX/XXXX account link to my debit card. These charges are not mine and are fraud charges that I do not recognize and did not authorize. Once I found out of the unauthorized charge I notified XX/XX/XXXX right away and notified them of a Fraud charge and I filed a dispute. After few days, they told me that my dispute claim was denied and I will be responsible for the charges that I did not made. I requested for a written and detailed reason/evidence that I personally made the purchase but they did not provide it. They told me that they uncovered a number of links between the disputed orders and the information on my account. I have told them that I am a victim of Identity theft and somebody made unauthorized purchases using my account. I made it clear to them that I did not make or authorize the purchase.No one in my household/family made a purchase using my XX/XX/XXXX account. {$1000.00} is a significant amount of money to me and I should not be held responsible for purchases I genuinely did not purchase. Please Help
Frequently Asked Questions
What is Complaint #17994567 about?
Complaint #17994567 was filed against Block, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.