Vehicle loan or lease -- Getting a loan or lease -- Complaint #17994227
Complaint Overview
Complaint ID: 17994227
Company: Exeter Finance, LLC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Problem with additional add-on products or services purchased with the loan
State: California
ZIP Code: 94559
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a vehicle from XXXX XXXX on XX/XX/year>. During the sale, the Retail Installment Contract listed multiple add-on products as optional. I told the salesman that I did not want these add-ons and that I saw that it said optional for the add-ons on the contracts. The salesman told me the add-ons could not be removed and that the deal would not go through unless I accepted them. Because of that representation, I signed the contract under the belief that the add-ons were mandatory. This increased the amount financed and the total cost of credit. The verbal statements from the dealer directly contradicted the contract. I later filed a small claims lawsuit against XXXX XXXX for misrepresentation and coercive add-ons. After a contested hearing where both sides presented evidence, the court entered judgment in my favor. The court agreed that I declined the add-ons, that they were represented to me as non-removable, and that I was financially harmed. I have uploaded the judgment and contract. Exeter Finance is now the holder of this contract. Because the contract includes the FTC Holder Rule notice, Exeter Finance is subject to the claims and defenses I proved in court. I have continued making payments, but the loan balance still includes charges tied to the coerced add-ons. I am asking the CFPB to review Exeters handling of this contract in light of the dealers confirmed misrepresentation and to ensure the loan is adjusted in a fair and compliant way consistent with the Holder Rule.
Frequently Asked Questions
What is Complaint #17994227 about?
Complaint #17994227 was filed against Exeter Finance, LLC. regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Exeter Finance, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Exeter Finance, LLC.?
Yes, visit the Exeter Finance, LLC. company profile at readthecomplaint.com/company/exeter-finance-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.