Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #17992896
Complaint Overview
Complaint ID: 17992896
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Michigan
ZIP Code: 48105
Date Received: 2025-11-27T12:00:00-05:00
Date Sent to Company: 2025-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint against XXXX regarding a missing referral reward that was explicitly promised to me upon signing up. - On XX/XX/year>, I signed up for my XXXX Account with email " XXXX '' with my friend 's referral code and completed a {$110.00} Instant Buy Order on XX/XX/year>, to fulfill the referral reward promotion. - On XX/XX/year>, I received an official email from XXXX ( XXXX : XXXX ) with the subject line " Congrats on achieving Recruit status! '' This email stated : " You've earned {$50.00} in the crypto of your choice since you achieved Recruit status. '' - According to XXXX 's " Referral Rewards Program Terms '' ( Section XXXX ), " Recruit Referral '' rewards are to be " Paid 32 days after sign-up to confirm legitimate participation. '' - It has now been more than 32 days since I qualified for this status and created my account, while my account is open, active, and in good standing. Despite meeting all requirements and receiving written confirmation of my earnings, XXXX has failed to deposit the {$50.00} reward into my account.
Frequently Asked Questions
What is Complaint #17992896 about?
Complaint #17992896 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-11-27T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.