Vehicle loan or lease -- Managing the loan or lease -- Complaint #17991669
Complaint Overview
Complaint ID: 17991669
Company: Global Lending Services LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Florida
ZIP Code: 33065
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I purchased a XXXX XXXX XXXX from a used car dealer in XXXX, Florida and financed the vehicle through this lender. The vehicle was publicly advertised by the dealer for {$12000.00}, as proven by an archived third-party copy of the dealers website dated XX/XX/XXXX. However, my retail installment contract reflects a cash vehicle price of {$17000.00} an undisclosed and unjustified increase of {$4600.00} over the advertised price. After applying my {$3500.00} down payment and applicable sales tax, I should have financed approximately {$10000.00}. Instead, I was financed for {$16000.00}. This means my loan principal was inflated by approximately {$5700.00} due solely to the dealers price misrepresentation. As a result, I have already overpaid approximately {$4900.00} in monthly payments tied only to the inflated portion of the loan, and I continue to be charged interest on money I should never have owed. On XX/XX/XXXX, I submitted a written formal dispute to the lender with documentation proving the advertised price and the inflated contract price. I then called the lender XX/XX/XXXX to confirm the dispute. During my phone call with the lender after submitting my written dispute, I was told that the lender can not do anything and that I must resolve the matter with the dealer directly. The lender refused to open a dispute, refused to initiate an investigation, and refused to provide any case number, despite being presented with documented evidence that the loan was originated using a materially misrepresented vehicle price. I am requesting that the lender be required to formally investigate this documented price misrepresentation, correct the inaccurate loan principal balance, cease any negative credit reporting related to the disputed amount during the investigation, and provide a written response with supporting documentation. All supporting evidence is attached.
Frequently Asked Questions
What is Complaint #17991669 about?
Complaint #17991669 was filed against Global Lending Services LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Global Lending Services LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Global Lending Services LLC?
Yes, visit the Global Lending Services LLC company profile at readthecomplaint.com/company/global-lending-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.