Checking or savings account -- Managing an account -- Complaint #17988135
Complaint Overview
Complaint ID: 17988135
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New Jersey
ZIP Code: 07112
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a business account with Capitol One for my XXXX XXXX XXXX and made a deposit of about {$1300.00} to the account on my account was frozen, pending and investigation to verify the legitimacy of my business. This was about 60 days ago. Ive been calling Capitol One to find out whether or not the investigation has been completed. The investigation is not complete. Theyre not able to provide me with any information as to why the account was flagged or when the investigation would be done or when I would be able to receive my funds
Frequently Asked Questions
What is Complaint #17988135 about?
Complaint #17988135 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.