Checking or savings account -- Closing an account -- Complaint #17979503
Complaint Overview
Complaint ID: 17979503
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Pennsylvania
ZIP Code: 151XX
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX i received a XXXX payment from a buddy of mine to my TD bank checking account 1 for {$10.00} and the other for {$1000.00} shortly after i tried to add some money to my XXXX but it wasnt working then I checked and it says my account was locked I called the bank they said it was just my debit card locked so I just had to verify the transaction the rep put in a request to unlock my debit thats when shortly after that same day my account was locked for fraud I had a balance of {$1000.00} I was told that after the account closes theyll send me a check the account has been closed for a while now and I still havent received a check for the remaining balance Ive called multiple times but they all say the same thing that after the account closes I should receive a check in 7-10 business days its now XX/XX/year> and still no check in the mail
Frequently Asked Questions
What is Complaint #17979503 about?
Complaint #17979503 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.