Checking or savings account -- Managing an account -- Complaint #17979501
Complaint Overview
Complaint ID: 17979501
Company: Moneylion INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Texas
ZIP Code: 75067
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My checking account was wrongfully closed due to what was explained as the system detecting suspicious activity. However, at the time of closing my account was not in negative standing. I was not given the option to appeal or reopen. Additionally, my investment account remained active. Over a XXXX month span I have called numerous times requesting to have the remaining funds released to me. Each time I have called to speak with a representative I am told that an escalation ticket will be created for check issuance. Upon follow up there is no notation in the system and I am having to start the process again. There has been several issues with the updating of my address to ensure proper check delivery, and the institution is refusing ACH transfer with the card remaining on file. I received emails regarding updates on my investment portfolio however I am unable to access the portfolio due to account restriction. In summary my account closed, funds withheld, and information retained in a system that can no longer access. It has been my experience and understanding upon any account account closures that as long as the account is not in negative standing funds be immediately released.
Frequently Asked Questions
What is Complaint #17979501 about?
Complaint #17979501 was filed against Moneylion INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Moneylion INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Moneylion INC.?
Yes, visit the Moneylion INC. company profile at readthecomplaint.com/company/moneylion-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.