Debt collection -- Attempts to collect debt not owed -- Complaint #17979247
Complaint Overview
Complaint ID: 17979247
Company: Procollect, INC.
Product: Debt collection
Sub-Product: Rental debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Florida
ZIP Code: 33629
Date Received: 2025-11-19T12:00:00-05:00
Date Sent to Company: 2025-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Re : URGENT DISPUTE OF FRAUDULENT DEBT DEMAND FOR IMMEDIATE REMOVAL & FULL INVESTIGATION Account Holder : XXXX XXXX Alleged Collector : ProCollect , Inc . Amount : {$12000.00} Reason : Fraud / Never Lived at Property / Identity Theft To Whom It May Concern, I am submitting this formal complaint and dispute regarding a completely fraudulent debt being reported by ProCollect , Inc . I am demanding the immediate removal of this account and a full investigation into the validity of this claim. I do not owe this debt. I have never lived in the apartment complex ProCollect references, and I have never lived in XXXX, Florida. I have documented proof of my residence history showing that I was not associated with the property in question. ProCollect has provided no evidence, no validation, and no documentation to prove this debt belongs to me. This reporting is a direct violation of the FCRA and FDCPA. PATTERN OF MISCONDUCT BY PROCOLLECT My experience matches widespread reports from consumers, including : False or invalid debts Failure to provide legal debt validation Rude and aggressive conduct Illegal and unverified credit reporting Continued collection efforts after disputes Difficulty reaching representatives or receiving compliant documentation Over 340 XXXX complaints in the last three years DEMANDS FOR IMMEDIATE ACTION Immediate deletion of this false ProCollect account from XXXX XXXX XXXX XXXX Full investigation and review of my proof of residence Complete legal debt validation, including a signed lease, proof of residency, and itemized statements Immediate stop to all collection activity NOTICE OF LEGAL ACTION If this matter is not resolved immediately, I will pursue : A formal CFPB investigation A complaint to the Florida Attorney General A report to the Federal Trade Commission A detailed BBB complaint Appropriate civil actions under FCRA and FDCPA Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #17979247 about?
Complaint #17979247 was filed against Procollect, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-11-19T12:00:00-05:00.
How did Procollect, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Procollect, INC.?
Yes, visit the Procollect, INC. company profile at readthecomplaint.com/company/procollect-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.