Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #17974048
Complaint Overview
Complaint ID: 17974048
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Fraud or scam
State: Texas
ZIP Code: 75038
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, This is continuation from Complaint i filed XX/XX/year>. I've received an substantial amount of funds from someone. Finally got everything paid for to get access & in XX/XX/year>. My coinbase account/email was hacked & cloned. I've been working with coinbase on this matter, however, coinbase is steadily asking me to provide additional funds to get this matter tooken care of my funds not being hijacked. I've acquired an attorney who deals with coinbase & was provided through the attorney that my funds aren't in my account & this possible could be a scam. The attorney checked my coinbase account & the assigned XXXX address i was assigned since XX/XX/year> & found no funds. This is a serious matter that needs to be addressed immediately. Where are my funds & why do i need to send coinbase money to have them try to stop the hijacking of my funds. Thanks.
Frequently Asked Questions
What is Complaint #17974048 about?
Complaint #17974048 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.