Checking or savings account -- Closing an account -- Complaint #17968454

Complaint Overview

Complaint ID: 17968454

Company: Finco Services INC DBA Current

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Sub-Issue: Funds not received from closed account

State: Texas

ZIP Code: 78852

Date Received: 2025-11-27T12:00:00-05:00

Date Sent to Company: 2025-11-27T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

Subject : Account Closure Delay, Misleading Communication, and Financial Damages ( {$570.00} ) I am filing a complaint regarding Current 's failure to release funds in a timely manner following an account closure, and for providing misleading information regarding the status of a transfer totaling {$59000.00}. This delay directly impacted a real estate closing, resulting in financial damages and significant XXXX. Timeline of Events : XX/XX/year> : I attempted to wire funds to close on a home purchase. Current informed me they do not support wire transfers and their daily withdrawal limits were insufficient. A representative advised that if I closed my account, the full balance would be transferred to my linked external bank in 3 to 5 days. Relying on this, I authorized the immediate closure of my account. XX/XX/year> : I contacted support for a status update. I was assured the request was escalated and being worked on diligently. XX/XX/year> : Support promised the funds would be reflected by Monday, XX/XX/XXXX. They sent an email stating : " We want to assure you that we are actively processing your remaining balance... We anticipate this will be completed by Monday next week. '' XX/XX/year> : The funds were not received. When I called, a representative admitted the transfer had not been processed yet and would take another 3-5 business days. This directly contradicted their written confirmation from XX/XX/XXXX. Resolution : The transfer was only processed later that day after I threatened legal action due to the risk of losing the home purchase contract. The funds arrived on XX/XX/XXXX, XXXX days after the initial request. Impact & Damages : Currents negligence caused an 11-day delay, forcing me to incur costs to keep the purchase agreement alive. Financial Harm ( Total {$570.00} ) : {$510.00} USD in unavoidable late fees charged by the title company due to missing the closing date. {$60.00} USD in wire transfer fees ( 2 transfers at {$30.00} each ) incurred at a different financial institution. I was forced to make these partial payments from another source while waiting for Current to release my funds to prevent the seller from canceling the contract. Consumer Harm : The delay placed my family ( including a newborn ) at risk of homelessness. The uncertainty of the transaction caused severe emotional XXXX, sleeplessness, and fear of reputational damage including credit score negative impacts. I allege that Current engaged in unfair and deceptive acts by misleading me about the status of my funds.

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