Credit card -- Incorrect information on your report -- Complaint #17968309
Complaint Overview
Complaint ID: 17968309
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Delaware
ZIP Code: 19901
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My car was broken into in XXXX filed a police report and froze the cards. When I reported it to TD Bank the same day they deactivated the card. The card account was no longer available online or in the app. XXXX XXXX weeks later I received a replacement card. I attempted to activate it. Was unable to activate the card. Went to the branch a second time and was not helped. I repeatedly reached out to TD to rectify the situation. Repeatedly wait times were an hour plus and I requested calls back which never came.on Saturday XX/XX/XXXX after 3 hrs on hold and over a month of trying to rectify the situation I spoke to XXXX at customer service who finally was able to reinstall my access and informed me he was able to but it would take 24 hrs. He said he would notate the case to prevent any undue issues to my credit due to the financial responsibility I have. Today while preparing to acquire financing to move my mother I was alerted that td bank had applied a 30 days passed due to the account which has dropped my credit score to the point I can no longer qualify for the loan to keep my mother in her house. I make over $ XXXX a year and my accounts are paid early monthly. Every other account of mine is in perfect standing and there was thousands of dollars in an associated account. Thru no fault of my own I was victimized by a criminal and than by my bank. I have over 9 years with out a late payment to anyone and now because of lack of training and a technology issue on their part im affected unfairly which has serious financial repercussions to myself but also my mother 's living situation safety and health. I will be closing the accounts but there needs to be accountability and they need to restore my pristine credit ive worked my life to build
Frequently Asked Questions
What is Complaint #17968309 about?
Complaint #17968309 was filed against TD Bank US Holding Company regarding Credit card specifically about Incorrect information on your report. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.