Checking or savings account -- Credit monitoring or identity theft protection services -- Complaint #17966414
Complaint Overview
Complaint ID: 17966414
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem canceling credit monitoring or identify theft protection service
State: Oregon
ZIP Code: 97401
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had XXXX accounts put in my name re and I've never XXXX or even been in wells Fargo. I first had XXXX account papers mailed to me saying my pins for XXXX accounts I didn't open and the passwords. Then after I called them they told me they canceled those accounts. But a couple weeks later after I had my credit reports froze wells Fargo sent me another XXXX cards separate card accounts and pins I still have the cards and mail they came in. Since then I've had my email locked and other accounts opened in my name off XXXX and XXXX of the accounts and passwords again is wells Fargo, so I'm sure they have had some person pretend to be me and the never did there job well enough to catch that I never had a account let alone XXXX and I'm sure the XXXX a loophole open for the fraudulent activity. I'm now locked out of my accounts online with XXXX and had many attempts to charge me or bill my account I didn't open and I'm not sure where to go at this point. I'm a XXXX vet and their trying to perhaps get my XXXX checks. I dont know what wells fargo has going on with everything other than they keep opening up accounts without verifying with the real person. And leaking information onto the web.
Frequently Asked Questions
What is Complaint #17966414 about?
Complaint #17966414 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.