Mortgage -- Trouble during payment process -- Complaint #17966378
Complaint Overview
Complaint ID: 17966378
Company: Selene Holdings LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Florida
ZIP Code: 33161
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a follow-up to CFPB XXXX # XXXX. Selene Finance responded on XX/XX/year> ( attached ), claiming they wired my {$6900.00} escrow surplus to Shellpoint on XX/XX/year> ( Transfer Ref : XXXX ; XXXX Ref : XXXX ). As instructed by them, I reached out to XXXX and provided this EXACT info to XXXX CONFIRMED no funds received or found ( email attached with their response ). XXXX is providing FALSE/INACCURATE/INCOMPLETE information, violating RESPA by failing to XXXX my dispute accurately. Funds STILL missing XXXX days post-promise, causing ongoing hardship : my escrow balance is now negative, i have a shortage. Also, it seems Selene is not taking in consideration that XXXX transferred them a total of {$7500.00} to reconcile their escrow activity during their servicing period, pls see bellow ( also attaching official letter ) for the exact wording. This total of {$7500.00} breaks down as follows : XXXX. Taxes - {$2400.00} 2. Flood Insurance- {$980.00} XXXX. Disbursement - {$6900.00} XXXX. Payments towards XXXX + {$2800.00} So they received an extra {$980.00} that they should not have received. Selene needs to refund me {$6900.00}, which they had claimed they had wired, but the funds are still missing and {$980.00}, STILL PENDING FOR THEM TO SEND ME. " Consequently, a disbursement of {$7500.00} was made from the XXXX escrow account to Selene to reconcile the escrow activity during Selenes servicing period. A copy of the Selene loan history is enclosed with this correspondence for your reference ''
Frequently Asked Questions
What is Complaint #17966378 about?
Complaint #17966378 was filed against Selene Holdings LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Selene Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Selene Holdings LLC?
Yes, visit the Selene Holdings LLC company profile at readthecomplaint.com/company/selene-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.