Debt collection -- Communication tactics -- Complaint #17966364
Complaint Overview
Complaint ID: 17966364
Company: Encore Capital Group INC.
Product: Debt collection
Sub-Product: I do not know
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: Georgia
ZIP Code: XXXXX
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Debt collector is Midland Credit Management ( MCM ). They have recently started calling me again when they were informed not to contact me by phone. Now they are trying to get ahold of me through my employer 's phone line. They called my employer 's line on XX/XX/XXXX at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX at XXXX, and XX/XX/XXXX at XXXX. All calls were logged in their XXXX.
Frequently Asked Questions
What is Complaint #17966364 about?
Complaint #17966364 was filed against Encore Capital Group INC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Encore Capital Group INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Encore Capital Group INC.?
Yes, visit the Encore Capital Group INC. company profile at readthecomplaint.com/company/encore-capital-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.