Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #17960400
Complaint Overview
Complaint ID: 17960400
Company: Atlantic Union Bankshares, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Problem with customer service
State: Virginia
ZIP Code: 20151
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I went to the bank to get a cashier 's check from my account where funds were fully available. I walked into the bank before XXXX and after filling out all the information needed for the cashier 's check, I waiting for over an hour and the bank rep said she needs approval given the large amount ( over $ XXXX dollars ) and will do her best to get me information prior to bank closure at XXXX. I left the bank after XXXX and No one contacted me and I had to make alternate arrangements for the closing on a property for which this check was needed. I am extremely disappointed that the bank did not value me as a customer ( I have been with this and its predecessor banks for over XXXX decades ) and failed me by not issuing a cashier 's check ( when the funds were available in my account ). I lost faith in this bank and will have to close my account soon. It is unfortunate that they didn't even care to meet a basic need.
Frequently Asked Questions
What is Complaint #17960400 about?
Complaint #17960400 was filed against Atlantic Union Bankshares, INC. regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Atlantic Union Bankshares, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Atlantic Union Bankshares, INC.?
Yes, visit the Atlantic Union Bankshares, INC. company profile at readthecomplaint.com/company/atlantic-union-bankshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.