Vehicle loan or lease -- Repossession -- Complaint #17959976
Complaint Overview
Complaint ID: 17959976
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Repossession
Sub-Issue: Notice to repossess
State: Illinois
ZIP Code: 618XX
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Santander Consumer USA is illegally reporting a repossession and a charged-off deficiency balance on my credit reports, even though they did not comply with Illinois XXXX XXXX laws or the Fair Credit Reporting Act. I did not receive the XXXX legally required notices under Illinois law ( XXXX ILCS XXXX, XXXX, and XXXX ). I did NOT receive a Notice of Intent to Repossess ( Right-to-Cure letter ) and I did NOT receive a Post-Sale Notice of Deficiency after the vehicle was repossessed and sold. Without these notices, the deficiency balance is legally zero and unenforceable. A lender may not report or collect a deficiency when the statutory notices were not provided. Despite this, Santander is furnishing inaccurate information to the credit bureaus by reporting a repossession and an unpaid charged-off balance. This violates FCRA requirements for accuracy and reliability. It is inaccurate to report a deficiency balance when the deficiency is legally invalid. Additionally, the address Santander used for the account does not match the identifying information in my XXXX credit file. Because the address does not appear anywhere in my current or prior address history, the account can not be properly matched to my identity and is therefore unverifiable under FCRA requirements. I have disputed this account, and Santander has not provided verification. They have not provided the required repossession notices, proof of mailing, auction information, accounting, or documentation proving the validity of the deficiency. Instead, they continue to report the account negatively. Requested resolution : Delete the Santander repossession/charge-off tradeline from all credit reporting agencies. Provide copies of all required repossession notices and proof of mailing. Provide full accounting of the loan, including auction details. Cease reporting or collecting any deficiency balance. Confirm that the account will no longer be furnished since the deficiency is legally unenforceable. Santander is violating Illinois repossession laws, the Fair Credit Reporting Act, and the CFPBs requirements for accurate credit reporting. I am requesting immediate action and a full response. XXXX XXXX XX/XX/1972 XXXX
Frequently Asked Questions
What is Complaint #17959976 about?
Complaint #17959976 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Repossession. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.