Vehicle loan or lease -- Managing the loan or lease -- Complaint #17959728
Complaint Overview
Complaint ID: 17959728
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: New Jersey
ZIP Code: 086XX
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX XXXX has placed my auto loan account into a status where they refuse to accept any partial payments, even when I have attempted to pay what I can. They stated they will only accept the full past-due accelerated balance, which prevents me from catching up and is unreasonable. I am an active-duty servicemember with a home of record in Louisiana. I submitted a hardship request and informed Santander of my rights under Louisiana Revised Statutes 29:312, which caps interest and finance charges at 6 % for active-duty military. Santander has either ignored this completely or failed to provide a lawful explanation for why they are refusing to comply. Santander has also refused to provide : The reinstatement amount required to bring my loan current A clear explanation of why partial payments are being blocked Hardship options such as deferment, extension, or modification Written denial with legal justification regarding Louisiana RS 29:312 Their refusal to take payments puts me at risk of repossession even though I am trying to resolve the issue. This appears to be unfair, abusive, and potentially illegal servicing behavior. I am requesting the CFPBs assistance in compelling Santander to : Provide the reinstatement amount Accept reasonable payments Conduct a proper hardship review Provide a written determination regarding RS 29:312 Correct any improper interest charges Halt repossession activity during review I have attempted to resolve this directly, and Santander has not cooperated.
Frequently Asked Questions
What is Complaint #17959728 about?
Complaint #17959728 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.