Checking or savings account -- Managing an account -- Complaint #17959714
Complaint Overview
Complaint ID: 17959714
Company: American Express Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Arizona
ZIP Code: 85383
Date Received: 2025-11-27T12:00:00-05:00
Date Sent to Company: 2025-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX I received an unsolicited offer to earn a {$500.00} bonus for opening an American Express High Yield Savings Account ( HYSA ). The following timeline applies : XXXX ) XX/XX/year> - Offer received ( terms shown on page 6 of email ) 2 ) XX/XX/year> - Account opened XXXX ) XX/XX/year> - Linkage to my bank ( XXXX ) confirmed by Amex 4 ) XX/XX/year> - Deposit of {$25000.00} confirmed by Amex 5 ) XX/XX/year> - Follow up on status of bonus payment resulted in denial by Amex, claiming I failed to meet the 30 day deposit window after account opening. I have attached confirming emails for each of events 1 through 4 above.
Frequently Asked Questions
What is Complaint #17959714 about?
Complaint #17959714 was filed against American Express Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-27T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.