Mortgage -- Struggling to pay mortgage -- Complaint #17959535
Complaint Overview
Complaint ID: 17959535
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Texas
ZIP Code: XXXXX
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am requesting assistance regarding an issue with my mortgage payment and escrow. On XX/XX/year> I spoke with a representative XXXX who provided me with a specific monthly payment amount of {$3000.00} that we mutually agreed upon. I accepted this agreement and adjusted my budget accordingly. Soon after, the servicer recalculated my escrow again and increased my payment beyond the amount we discussed. This was done without further explanation or honoring the previous agreement. I have contacted the servicer several times and have repeatedly been told that someone would call me back. As of now, I have not received a follow-up call, and the payment issue remains unresolved.
Frequently Asked Questions
What is Complaint #17959535 about?
Complaint #17959535 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.