Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #17957019
Complaint Overview
Complaint ID: 17957019
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Illinois
ZIP Code: 60016
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is been going on since XXXX. I reached out to them with a numerous amount of emails but I will give you the most recent ones XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. XXXX had asked me to provide them with the ACH information to transfer my money from their account to my other bank account due to the fact my bank account that was linked to XXXX was hacked and the bank had to close that account. They requested a letter from the bank stating that the account was closed and that no funds would be able to be transferred into that account I sent them that. They asked me for a selfie, a picture of my driver 's license that I used when I signed up for the account, a handwritten note with the date that the picture was taken and sent and a copy of the ticket number written underneath the date. I did that XXXX times and XXXX still ignoring me. XXXX will not answer any of my emails all I am getting is responses from AI 's. That their team is investigating it and I will hear from them soon but still no response I've already filed a complaint with the XXXX XXXX XXXX XXXX Attorney General 's office but they still will not comply, it's like they're trying to steal the funds that I have in that account. I was sent an email back from them stating that the alternate bank account was cleared for transferring the money to the alternate account but they still have my account locked and won't let me transfer my money to my alternate bank account. Although they verified the new bank account they're still holding my money hostage. I want my account unlocked so I can get my money out of that account because this seems to be a shady company I've seen many many complaints about XXXX and do not wish to have any further dealings with this company.
Frequently Asked Questions
What is Complaint #17957019 about?
Complaint #17957019 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-11-30T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.