Vehicle loan or lease -- Managing the loan or lease -- Complaint #17955165
Complaint Overview
Complaint ID: 17955165
Company: Exeter Finance, LLC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: Pennsylvania
ZIP Code: 150XX
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My truck payment was taken out twice once on the XXXX of XXXX then again on the XXXX of XXXX. I called my bank XXXX to tell them I was charged twice I filed a dispute. The bank is continuing to dispute with them but they did reversed the charges. And XXXX gave me back my money while the dispute is ongoing. Now the truck Finance place Exeter is charging me a late fee, increased my payment and they added an additional {$20.00} fee. They have a chat bot to talk to an agent explain the situation to the agent that was no option for me to copy and paste my bank information and they kept trying to get me to call them I said I don't want to call I said I want a paper trail conversation was ended I tried again following day very directly telling them the situation. And demanded copy of my transcripts they ended the conversation again telling me to have a good day click. The only thing I could think of to do was take pictures with my cell phone because they would not give me copies of the transcripts. Showing I was trying to get this resolved. I'm mailing them a certified letter today. I have clearer pictures but I want to send you screenshots with date and time. But you can clearly see trying to resolve it not my fault they took it out of my account twice and then my bank is disputing with them and it's in limbo not my fault I am always on time with my payments.
Frequently Asked Questions
What is Complaint #17955165 about?
Complaint #17955165 was filed against Exeter Finance, LLC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Exeter Finance, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Exeter Finance, LLC.?
Yes, visit the Exeter Finance, LLC. company profile at readthecomplaint.com/company/exeter-finance-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.