Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #17955117
Complaint Overview
Complaint ID: 17955117
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Kansas
ZIP Code: 665XX
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A fraudulent person opened an XXXX Account and used my paypal somehow to pay for XXXX transactions spanning from XX/XX/XXXX to XX/XX/XXXX total amount of. I have a letter from XXXX stating that this account is not associated with me. This letter has been provided to Paypal. I have spent numerous hours on the phone with Paypal and everytime they tell me they filed it wrong. The information they provide is " Case closed : Authorized purchase. '' I believe the issue is there is XXXX transactions and it came from an account that is not associated with my XXXX account. I feel internally they are just calling XXXX and asking in regards to my XXXX account which it doesn't appear on my record as it's someone else 's account. XXXX figured it out, but Paypal has not. XXXX claims the refund has to go through Paypal and not through them. As a consumer its concerning that XXXX setup an account that did not have my billing address or name and was able to charge my Paypal account. The billing address would not have matched. Clear case of fraud. XXXX letter states : " This is a statement regarding unauthorized charges made to the XXXX XXXX Paypal Account. These charges do not show up in anyway or relation under this XXXX XXXX account at all. He did not make them. If he did, it would show up on his end and would be able to request a dispute. But it does not in this case. Thank you! - XXXX ''
Frequently Asked Questions
What is Complaint #17955117 about?
Complaint #17955117 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.