Checking or savings account -- Managing an account -- Complaint #17953690
Complaint Overview
Complaint ID: 17953690
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 93065
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Problem Type : Unauthorized transactions/ Fraud dispute Description : On XX/XX/year>, I filed a claim ( Claim XXXX XXXXXXXX ) for a {$150.00} transaction at XXXX XXXX, which I did not authorize. My debit card was in my possession, no devices with digital wallets were lost, and my PIN was secure. XXXX XXXX XXXX Department completed an investigation on XX/XX/year>, and denied my claim without providing evidence. I filed a second dispute with the XXXX XXXX XXXX XXXX ( XXXX ) on XX/XX/year>, which also upheld the denial. I was not at that location and did not make this purchase. My debit card was in my possession, and my card information was clearly scanned and used without my permission. I provided Wells Fargo proof that I was not near the XXXX XXXX at the time of the transaction because I was getting my haircut XXXX miles away.
Frequently Asked Questions
What is Complaint #17953690 about?
Complaint #17953690 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.