Debt collection -- Attempts to collect debt not owed -- Complaint #17953396
Complaint Overview
Complaint ID: 17953396
Company: Transworld Systems INC
Product: Debt collection
Sub-Product: Telecommunications debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Tennessee
ZIP Code: 38583
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
The debt being reported is not mine. In XX/XX/year>, I ordered a phone online and created a new XXXX account. When the device arrived, a XXXX representative who appeared to be in training failed to activate it correctly and instead created a second, unauthorized account in my name. My phone was activated on the second account, and the original account was left open, unused, and unbilled. I never used or authorized the original account after the representative abandoned it. XXXX did not close the unused account, did not notify me of any issue, and eventually sent it to collections without my knowledge. This debt exists solely because of XXXX internal mistake. I contacted XXXX many times by phone and in stores. I was transferred, hung up on, and told conflicting information. XXXX XXXX employee even began a process to fix this error but stopped communicating. XXXX has already removed this account from my credit report after reviewing my evidence. I am requesting : Full validation of the alleged debt Copies of any signed agreements for the original account Investigation into Verizons account creation error Removal of this collection from all credit bureaus Immediate stop of all collection activity This debt does not belong to me and is the direct result of Verizons employee error.
Frequently Asked Questions
What is Complaint #17953396 about?
Complaint #17953396 was filed against Transworld Systems INC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Transworld Systems INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Transworld Systems INC?
Yes, visit the Transworld Systems INC company profile at readthecomplaint.com/company/transworld-systems-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.