Credit card -- Problem with a purchase shown on your statement -- Complaint #17953015
Complaint Overview
Complaint ID: 17953015
Company: Paypal Holdings, INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Virginia
ZIP Code: 22601
Date Received: 2025-11-01T12:00:00-05:00
Date Sent to Company: 2025-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX XXXX email invoice dated XXXX for amt {$340.00} for XXXX purchase using my credit card. Order ID XXXX for XXXX purchase of {$340.00} auto debit on XXXX XX/XX/XXXX. I did not make this purchase. Customer support tel number XXXX did not answer.
Frequently Asked Questions
What is Complaint #17953015 about?
Complaint #17953015 was filed against Paypal Holdings, INC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-01T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.