Mortgage -- Struggling to pay mortgage -- Complaint #17952718
Complaint Overview
Complaint ID: 17952718
Company: Fay Servicing, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: An existing modification, forbearance plan, short sale, or other loss mitigation relief
State: Maryland
ZIP Code: 20743
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX, XXXX, approved a repayment plan for {$4300.00} ; this amount includes regular mortgage payment of {$1600.00}. Mortgage company ( Fay Servicing ) states owe from XX/XX/XXXX - XX/XX/XXXX. I explained on XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX of XXXX, I paid XX/XX/XXXX, XX/XX/XXXX, & XX/XX/XXXX mortgage payment totaling {$4300.00}. I asked for the plan to be adjusted reflecting payments already made. I forwarded bank e-bill payment activity for proof of payment. I requested the ledger and cooperated advance charges that was told mailed out, but as of XXXX XXXX, XXXX, have not received. In addition, I asked why not received a detail calculation of how the repayment plan arrived ; I only received a letter stating what to pay with no explanation. Response was " Fay Servicing figures are always right. '' Then, I received response saying the monies paid was post-petition. However, I explained payments from XX/XX/XXXX - XX/XX/XXXX, were post-petition payments that were paid in full. The current missing payments are separate and due from XX/XX/XXXX - XX/XX/XXXX. Mortgage payments made for XX/XX/XXXX - XX/XX/XXXX. Last communication was XXXX XXXX, XXXX, that ended in being shouted at with the representative saying, " I been doing this for 30 years and Fay Servicing 's figures are always right, so what proof do I have, the bank statements. '' So, if bank activity not proof, then what is considered proof. Lastly, I asked during the XXXX XXXX call, of the new mortgage payment effective XXXX XXXX, XXXX, reduced by {$100.00} to {$1500.00}, so why I paying {$1600.00} as regular payment in repayment plan? Escrow was analyzed XXXX XXXX, XXXX ; representative state that was on the payments that were never received, however the repayment plan is to recover those missing payments and to include the regular monthly payment that should reflect the new XX/XX/XXXX, payment. I asked for a new financial representative. However, I have not received no communication from Fay Servicing. All communication emailed to XXXX. Contact is a XXXX XXXX XXXX at XXXX.
Frequently Asked Questions
What is Complaint #17952718 about?
Complaint #17952718 was filed against Fay Servicing, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Fay Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fay Servicing, LLC?
Yes, visit the Fay Servicing, LLC company profile at readthecomplaint.com/company/fay-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.