Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #17952600
Complaint Overview
Complaint ID: 17952600
Company: Pentagon Federal Credit Union
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Wyoming
ZIP Code: 830XX
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PenFed is trying to collect on my paid-off auto loan # XXXX. The loan was fully satisfied, and PenFed issued a Lien Satisfaction Letter dated XX/XX/year>. I also have the title showing the lien release. Despite this, PenFed is claiming I still owe money. I am requesting correction of their records, confirmation of the {$0.00} balance, and an explanation of why they attempted to collect on a closed loan
Frequently Asked Questions
What is Complaint #17952600 about?
Complaint #17952600 was filed against Pentagon Federal Credit Union regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Pentagon Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Pentagon Federal Credit Union?
Yes, visit the Pentagon Federal Credit Union company profile at readthecomplaint.com/company/pentagon-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.