Checking or savings account -- Managing an account -- Complaint #17952506
Complaint Overview
Complaint ID: 17952506
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Oregon
ZIP Code: 97305
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I called Chime bank to dispute charges on my acct I didn't make. They told me I would be getting a phone call on the morning of XX/XX/year>XXXX from a investigative team specialist. On XX/XX/year> at XXXXXXXX XXXX I received a call from Chime it kept cutting in & out & disconnected this happened two more times then another call at XXXXXXXX XXXX had a better connection the person introduced himself as XXXXXXXX XXXX. from Chime. He was supposed to be walking me through the steps on my chime app to fix the charges I complained about. He had me move all my $ to checking acct then put whom he said was his Supervisor XXXX XXXX on the line. She asked me to send her all the $ in my acct which was {$800.00} so she could get my app fixed with the promise it would be put back within 1-3 minutes & that XXXX would stay on the line with me until then. The call immediately disconnected once $ was sent. I tried calling the # which I found out then was not chime back with no answer. I immediately called Chime Bank & explained to them what happened & all they would do is file a dispute which could take 45 days to investigate. Chime was no help at all in trying to get the money back. I was on the phone with them for 3 hours & all they did was switch me from one person to another & put me on hold for several minutes at a time. All they did was filed a dispute for the original charges I had first called about & filed a dispute for the {$800.00} I was scammed out of thinking I was talking to one of their employees. Both disputes were denied on XX/XX/year>. I called them back & they reopened the {$800.00} dispute & denied it again. I believe I was scammed by someone inside Chime
Frequently Asked Questions
What is Complaint #17952506 about?
Complaint #17952506 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.