Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #17952218
Complaint Overview
Complaint ID: 17952218
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: District of Columbia
ZIP Code: 20019
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX I applied to free savings account XXXX interest payment XXXX XXXX XXXX they charged me a $XXXX maintenance feeXXXXXXXX interest $XXXX they charged me a $XXXX maintenance fee XXXX I applied for secured credit card $XXXX XXXX they accepted payment and displayed credit card account on mobile appXXXX random savings account with transfer of $XXXX available in 30 days XXXX statement shows up on mobile app XXXX I called and asked for explanation they said they dont know whats happen they cant give me $XXXX maintenance fee back. Then I asked about when will my credit card be available they say the application was denied and they are putting my money into a saving account that I did NOT ASK FOR ONCE AGAIN. XXXX I asked can I have my my $XXXX back and they said it will be available in 30 days for me to look on my app and they can do any thing about it but to wait 30 days for them to return $XXXX'
Frequently Asked Questions
What is Complaint #17952218 about?
Complaint #17952218 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.