Checking or savings account -- Managing an account -- Complaint #17952142
Complaint Overview
Complaint ID: 17952142
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 329XX
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX X {$900.00} unauthorized charges to my debit card account. Truist Bank Placed on XXXX XXXX XXXX Posted on my account XXXX, XXXX Letter from Truist bank states that after their investigation, charges are valid. They are now changing my account {$1800.00} I have been to my bank several time to rectify this problem with no results. Truist Bank Case Number XXXX Merchant Name XXXX i have sent letters to XXXX reference number XXXX. Also had police report made with XXXX XXXX XXXX XXXX. XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #17952142 about?
Complaint #17952142 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.