Checking or savings account -- Closing an account -- Complaint #17952069
Complaint Overview
Complaint ID: 17952069
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Georgia
ZIP Code: 30269
Date Received: 2025-11-28T12:00:00-05:00
Date Sent to Company: 2025-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account with Truist Bank was closed, but there were remaining funds in the account at the time of closure. To this day, I have not received the balance owed to me. When I contacted Truists customer service on XX/XX/year>, I was informed that a {$7900.00} check deposited on XX/XX/year>, was placed on hold and under investigation. The representative was unable to provide any timeline for resolution. However, when I called again on XX/XX/year>, the representative told me that he could no longer locate any information regarding my account, as it no longer appeared in the banks system. I was extremely confused and concerned, as this issue has been pending for eight months without any explanation, update, or resolution, despite my repeated attempts to follow up with the bank. I am requesting your assistance in resolving this matter and ensuring that the remaining balance from my closed account is properly issued to me.
Frequently Asked Questions
What is Complaint #17952069 about?
Complaint #17952069 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-11-28T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.