Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #17950552
Incorrect Credit Report Status for Federal Student Loan Servicer
Complaint Overview
Complaint ID: 17950552
Company: Servicer Under Contract With Federal Student Aid
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Alabama
ZIP Code: 35405
Date Received: 2025-10-31T12:00:00-05:00
Date Sent to Company: 2025-12-11T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
Incorrectly reported account status can negatively impact a consumer's credit score and ability to obtain future credit, and the servicer's untimely response exacerbates the issue.
Consumer Sentiment: negative
Topics: Credit Reporting, Student Loans, Account Status Errors
AI Analysis
CFPB complaint 17950552 was filed against Servicer under contract with Federal Student Aid regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer reported that their account status was incorrectly reported on their credit report by a servicer contracted with Federal Student Aid, leading to an untimely response from the servicer. The complaint was received on October 31, 2025 from Alabama. The company responded with "Untimely response".
What You Should Do -- Consumer Action Plan
Consumers should regularly check their credit reports for accuracy and dispute any incorrect information promptly with both the credit bureau and the furnisher of the information.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to ensure the accuracy of consumer report data and to investigate disputes in a timely manner.
Regulatory Insight
Federal Student Aid servicers are subject to specific regulations regarding the handling of student loan information and consumer disputes, which may include penalties for non-compliance.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Alabama, consumers have rights under state and federal law to ensure the accuracy of their credit reports and to seek remedies for reporting errors.
Industry Comparison
This issue is common within the credit reporting industry, where errors in account status reporting by various financial institutions and servicers frequently occur.
Related Issues
Frequently Asked Questions
What is CFPB complaint 17950552 about?
CFPB complaint 17950552 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against Servicer under contract with Federal Student Aid on October 31, 2025.
Which company is complaint 17950552 filed against?
Complaint 17950552 was filed against Servicer under contract with Federal Student Aid. You can view all complaints against this company on their profile page at /company/servicer-under-contract-with-federal-student-aid.
What was the company's response to complaint 17950552?
Servicer under contract with Federal Student Aid responded with "Untimely response". The response was NOT marked as timely by the CFPB.
When was complaint 17950552 filed?
Complaint 17950552 was received by the CFPB on October 31, 2025. It was sent to Servicer under contract with Federal Student Aid on December 11, 2025.
What state was complaint 17950552 filed from?
Complaint 17950552 was filed from Alabama. You can view all complaints from this state at /state/AL.
Was the consumer satisfied with the resolution of complaint 17950552?
Dispute information is not available for complaint 17950552.
What product category is complaint 17950552 about?
Complaint 17950552 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 17950552 submitted?
Complaint 17950552 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 17950552?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to ensure the accuracy of consumer report data and to investigate disputes in a timely manner. This relates to a Credit reporting or other personal consumer reports complaint against Servicer under contract with Federal Student Aid involving "Incorrect information on your report".
How likely is complaint 17950552 to be resolved?
Resolution likelihood: likely. The company's current response is "Untimely response".
What does the risk level mean for complaint 17950552?
This complaint is rated as medium risk. Incorrectly reported account status can negatively impact a consumer's credit score and ability to obtain future credit, and the servicer's untimely response exacerbates the issue.
What regulatory actions apply to complaint 17950552?
Federal Student Aid servicers are subject to specific regulations regarding the handling of student loan information and consumer disputes, which may include penalties for non-compliance. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 17950552?
Consumers should regularly check their credit reports for accuracy and dispute any incorrect information promptly with both the credit bureau and the furnisher of the information.
Are there state-specific protections for complaint 17950552?
In Alabama, consumers have rights under state and federal law to ensure the accuracy of their credit reports and to seek remedies for reporting errors. This complaint was filed from Alabama.
How does complaint 17950552 compare to industry norms?
This issue is common within the credit reporting industry, where errors in account status reporting by various financial institutions and servicers frequently occur.
What specific steps should a consumer take if a Federal Student Aid servicer fails to respond to a dispute about incorrect account status?
The consumer should escalate the dispute to Federal Student Aid directly and consider filing a complaint with the CFPB and potentially seeking legal counsel if the issue persists.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.