Credit card -- Fees or interest -- Complaint #17948276
Complaint Overview
Complaint ID: 17948276
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Unexpected increase in interest rate
State: Texas
ZIP Code: 75067
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My promotional interest rate expired this past month. I was not aware that the expiration would cause all deferred interest from the entire original purchase to be added to my balance at once. I believed interest would only apply moving forward, not retroactively for the full financing period. My balance went from approximately {$1100.00} to over {$2300.00} due to {$1400.00} in interest charges added in a single cycle. I am requesting a review because this increase was unexpected, not clearly explained at the time of purchase, and financially harmful.
Frequently Asked Questions
What is Complaint #17948276 about?
Complaint #17948276 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.