Checking or savings account -- Problem caused by your funds being low -- Complaint #17941446
Complaint Overview
Complaint ID: 17941446
Company: Citizens Financial Group, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Michigan
ZIP Code: 48603
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> my checking account had been overdrawn {$680.00} for a returned provisional credit that was given to me. I provided sufficient evidence for my dispute. On XX/XX/year> I was then charged {$100.00} for an overdraft fee. In total my account is overdrawn {$770.00} which I cant afford to pay.
Frequently Asked Questions
What is Complaint #17941446 about?
Complaint #17941446 was filed against Citizens Financial Group, INC. regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.