Debt collection -- Written notification about debt -- Complaint #17937323
Complaint Overview
Complaint ID: 17937323
Company: Paypal Holdings, INC
Product: Debt collection
Sub-Product: Other debt
Issue: Written notification about debt
Sub-Issue: Didn't receive notice of right to dispute
State: Florida
ZIP Code: 33764
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am being held responsible for a {$470.00} PayPal debt that was created through identity theft. Someone used my name, address, and PayPal account without my permission. I contacted PayPal multiple times, XX/XX/XXXX and told them the activity was unauthorized, but they ignored my reports and did not investigate the fraud. I also had them refund the money back to the person who was uploading money on the account. Instead, they sent the account to a debt collector, XXXX XXXX XXXX XXXX, who is now trying to collect money I do not owe. I never authorized these transactions, and I should not be held responsible for fraud. I am requesting that PayPal remove the fraudulent charges, close the debt collection case, and correct any negative information associated with this account.
Frequently Asked Questions
What is Complaint #17937323 about?
Complaint #17937323 was filed against Paypal Holdings, INC regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.