Mortgage -- Closing on a mortgage -- Complaint #17935476
Complaint Overview
Complaint ID: 17935476
Company: Dhi Mortgage Company
Product: Mortgage
Sub-Product: VA mortgage
Issue: Closing on a mortgage
Sub-Issue: Setting up an escrow account for taxes and insurance
State: Nevada
ZIP Code: XXXXX
Date Received: 2025-11-27T12:00:00-05:00
Date Sent to Company: 2025-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Issue : Mortgage escrow disclosure failure / misrepresentation of property tax obligations Summary of Complaint : I closed on my mortgage loan with DHI Mortgage ( DR Horton affiliate ) on XX/XX/XXXX. At closing, the Initial Escrow Account Disclosure Statement projected only {$1600.00} in annual disbursements, with monthly escrow contributions of {$130.00}. The disclosure listed two small property tax installments ( {$290.00} each ) and one combined property tax/insurance payment ( {$710.00} ). However, after transfer to XXXX XXXX, my XX/XX/XXXXXXXX escrow analysis revealed actual annual disbursements of {$6100.00}, including : County property taxes of {$4800.00}, Special assessments of {$840.00}, and Homeowners insurance of {$420.00}. This resulted in an escrow shortage of {$2500.00} and a monthly payment increase from {$2400.00} to {$3000.00} effective XX/XX/XXXX. XXXX XXXX official property tax records ( XXXX ID XXXX ) confirm that my property was subject to supplemental new construction taxes totaling {$1800.00} and regular property taxes of {$600.00}, for a combined obligation of {$2400.00} in XXXX. These obligations were knowable at the time of closing but were not disclosed in the escrow statement. Basis of Complaint : RESPA violation : The Real Estate Settlement Procedures Act requires lenders to provide a good-faith estimate of escrow items. The omission of supplemental property taxes and special assessments constitutes a material failure to comply. Misrepresentation / nondisclosure : By projecting only {$1600.00} in disbursements, DHI Mortgage materially understated my tax obligations, inducing reliance on inaccurate payment expectations. Consumer protection concerns : Nevada law prohibits deceptive practices in real estate transactions. The failure to disclose known supplemental taxes and assessments deprived me of the ability to make an informed decision.
Frequently Asked Questions
What is Complaint #17935476 about?
Complaint #17935476 was filed against Dhi Mortgage Company regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2025-11-27T12:00:00-05:00.
How did Dhi Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Dhi Mortgage Company?
Yes, visit the Dhi Mortgage Company company profile at readthecomplaint.com/company/dhi-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.