Credit card -- Problem with a purchase shown on your statement -- Complaint #17934654
Complaint Overview
Complaint ID: 17934654
Company: Zip Co US INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Mississippi
ZIP Code: XXXXX
Date Received: 2025-11-26T12:00:00-05:00
Date Sent to Company: 2025-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> purchase of XXXX ORDER NUMBER XXXX XX/XX/year> No emails about order from merchant XX/XX/year> XXXX request for dispute via email XXXX attempt to contact merchant about order via email XX/XX/year> XXXX request for dispute via phone XXXX attempt to contact merchant about order via email XX/XX/year> XXXX request for dispute via phone purchase of item has been paid for in pull over XXXX weeks total of XXXX XX/XX/year> I HAVE NOT RECEIVED MY ORDER XX/XX/year> NO RESPONSE FROM MERCHANT ABOUT ORDER XX/XX/year> DISPUTE HAS NOT BEEN RESOLVED OR OPENED
Frequently Asked Questions
What is Complaint #17934654 about?
Complaint #17934654 was filed against Zip Co US INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-26T12:00:00-05:00.
How did Zip Co US INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Zip Co US INC.?
Yes, visit the Zip Co US INC. company profile at readthecomplaint.com/company/zip-co-us-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.